STAKEHOLDERS’ PERCEPTION ON THE SERVICE QUALITY OF THE CITY GOVERNMENT OF LUCENA

Department:

Bachelor of Science in Public Administration (BSPA)

Section:

Adviser:

Ruth Marie A. Tubog, DPA

Date Submitted:

July 10, 2024

Authors:

Angelu C. Beriña, John Andrew M. Maralit, Stefano T. Mirambel

Keywords:

DLL, BSPA, service quality, reliability, assurance, tangibility, empathy, and responsiveness

Abstract:

The purpose of this study was to know the stakeholders’ perception on the service quality of the City Government of...

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