STAKEHOLDERS’ PERCEPTION ON THE SERVICE QUALITY OF THE CITY GOVERNMENT OF LUCENA

Department:

Bachelor of Science in Public Administration (BSPA)

Section:

4A

Adviser:

Ruth Marie A. Tubog, DPA

Date Submitted:

July 10, 2024

Authors:

Angelu C. Beriña, John Andrew M. Maralit, Stefano T. Mirambel

Keywords:

DLL, BSPA, service quality, reliability, assurance, tangibility, empathy, and responsiveness

Abstract:

The purpose of this study was to know the stakeholders’ perception on the service quality of the City Government of...

Other Researches

Bachelor of Science in Public Administration

AMBISYON NATIN 2040: A QUALITATIVE INQUIRY ON SELECTED PUBLIC ADMINISTRATION...

The purpose of this study is to know the perspective of selected public administration students about AmBisyon Natin 2040, on...

June 28, 2024

Bachelor of Science in Public Administration

EFFECTS OF GOOD GOVERNANCE PRACTICES TO THE SOCIO-ECONOMIC DEVELOPMENT OF...

The purpose of this research was to learn more about the Mauban Municipality's Good Governance Practices and how they can...

April 20, 2022

Bachelor of Science in Public Administration

ASSESSMENT ON E-LEADERSHIP OF DEPARTMENT STUDENT OFFICERS OF DALUBHASAAN NG...

The purpose of this study was to assess the e-leadership of department student officers as perceived by the selected students...

July 2, 2024

Bachelor of Science in Public Administration

ASSESSMENT OF THE TUPAD PROGRAM IN SELECTED URBAN POOR COMMUNITIES...

The study aimed to develop a deeper understanding of the Tulong Panghanapbuhay Para sa Ating Disadvantaged/Displaced Workers (TUPAD) Program. We...

July 10, 2023

Bachelor of Science in Public Administration

DISASTER RISK REDUCTION MANAGEMENT PRACTICES OF THE SELECTED BARANGAY OFFICIALS...

This study was conducted to determine the disaster risk reduction management practices of the selected Barangay Officials in Lucena City....

June 2, 2022

Bachelor of Science in Public Administration

QUALITATIVE ASSESSMENT OF DALUBHASAAN NG LUNGSOD NG LUCENA’S GUIDANCE AND...

This study was conducted to assess the Guidance and Counseling Services at Dalubhasaan ng Lungsod ng Lucena. Specifically, the study...

July 29, 2024