SERVICE QUALITY AND CUSTOMERS’ SATISFACTION AND RETENTION IN PEREZIAN DELIGHT RESTAURANT
Department:
Bachelor of Technical-Vocational Teacher Education (BTVTEd)
Section:
Adviser:
Enriqueta E. Alcoreza Ed.D.
Date Submitted:
May 25, 2022
Author:
Minette A. Esclares
Keywords:
DLL, BTVTEd, Service Quality, Reliability, Assurance, Tangibles, Empathy, Responsiveness, Customers’ Satisfaction, Customers’ Retention
Abstract:
This study aimed to determine the service quality and customers’ satisfaction and retention in Perezian’s Delight Restaurant. The study focused...
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