SERVICE QUALITY AND CUSTOMERS’ SATISFACTION AND RETENTION IN PEREZIAN DELIGHT RESTAURANT

Department:

Bachelor of Technical-Vocational Teacher Education (BTVTEd)

Section:

Adviser:

Enriqueta E. Alcoreza Ed.D.

Date Submitted:

May 25, 2022

Author:

Minette A. Esclares

Keywords:

DLL, BTVTEd, Service Quality, Reliability, Assurance, Tangibles, Empathy, Responsiveness, Customers’ Satisfaction, Customers’ Retention

Abstract:

This study aimed to determine the service quality and customers’ satisfaction and retention in Perezian’s Delight Restaurant. The study focused...

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